IT and network engineering · Richmond, Virginia

In business since 1999, rooted in Richmond since 2011.

Your IT and network partner for work that has to be right.

For small and medium businesses, VARs and internal IT teams that need next-level help. We design, secure and support the networks, servers and applications your business runs on, and we build them right the first time.

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  • Same-day replies
  • Senior engineers
  • Tested, reversible changes

Next-level help, wherever you need it.

  • Small and medium businesses

    Enterprise-grade networks and systems, sized for your business and your budget.

  • VARs and resellers

    Next-level support for your techs when a job runs deeper than expected.

  • Internal IT teams

    A senior second opinion, extra hands for a project, or help with the problem nobody has time to chase.

Services

Everything between the wall jack and the web app.

Three practices, one team. We design it, build it carefully, and help keep it running, whether you need a whole project or one hard problem solved.

Network and security

The backbone everything else depends on.

Networks are simple when you're small and hard to master as you grow. We design and configure them properly: enterprise-grade gear where it pays off, and simpler, cost-effective gear where it doesn't.

  • Firewalls and security policy
  • Routing and switching
  • Business wireless
  • Site-to-site VPN between locations
Ask about network work

Infrastructure

The platforms your applications run on.

Servers, virtualization and storage, with a strong focus on Microsoft platforms. We tailor an enterprise-class approach to the size of your business, from a single upgrade to a full overhaul.

  • Servers and virtualization
  • Microsoft platforms, including Exchange mail
  • Backups and recovery planning
  • Storage, from support to a full overhaul
Ask about infrastructure

Applications and automation

Software that fits how you actually work.

Not every application understands your business, so your staff end up doing the same tasks by hand every day. We fill those gaps and keep the applications you rely on available.

  • Scripting that removes repetitive tasks
  • Small custom web apps
  • Keeping web apps available and responsive
Ask about automation

Our approach

Security first. Then the three R's.

Every network, server and application we work on is built around four ideas. Here's what each one means, in plain words.

Security

Protected by design, not as an afterthought.

  • Firewalls that allow only what's needed and deny the rest.
  • Systems kept patched and current.
  • Admin access limited to the people who need it.
  • Encrypted VPNs for remote access and links between sites.

Reliability

It keeps working day to day.

  • Our 90/10 rule: about 90% of the work is proactive, so only about 10% is reactive, and that means far less downtime.
  • Routine upkeep and monitoring catch small problems before they become outages.

Robustness

Performance in spite of demand or load.

  • Sized for your busiest day, not your average one.
  • Built with headroom, so growth doesn't mean starting over.

Resiliency

Uptime in spite of an outage or impact.

  • Backup plans that include off-site copies.
  • Redundancy where downtime would hurt the most.
  • A plan for when something fails, made before it does.

How changes happen

Careful by default.

Your systems keep your business running, so we treat every change that way.

  1. Side by side first. New builds run alongside what's working today and are tested before anything switches over.
  2. Backup before every change. A timestamped backup and written rollback steps come first, every time.
  3. Quiet windows. Disruptive work is scheduled for off-hours, when it affects the fewest people.
  4. Straight talk. If we make a mistake, we tell you and we fix it.

How we work

Senior engineers. Sensible costs.

You get experienced people who do the job right the first time, without the overhead of a big firm.

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  • A small team of senior engineers

    You work directly with experienced engineers, backed by a wider network of specialists when a project calls for it.

  • Low overhead, sensible costs

    Keeping our overhead low keeps senior-level work within reach for smaller businesses.

  • No premium for hard work

    We don't charge extra just because the work is difficult or done at the command line.

  • Same-day replies

    When you reach out, you'll hear back the same day.

  • Right the first time

    We do the job right the first time, with best practice in mind, so you don't pay to fix it twice.

Have a project, or a problem nobody has solved yet?

Tell us what you're working on. You'll hear back the same day.

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